Last Updated: October 8, 2026
THESE TERMS ARE IMPORTANT AND AFFECT YOUR LEGAL RIGHTS. PLEASE CAREFULLY READ THESE TERMS OF SERVICE PRIOR TO ENGAGING MIGHTY FINE CLEANING. THESE TERMS CONTAIN A BINDING ARBITRATION CLAUSE. PLEASE READ THESE TERMS AND THE ARBITRATION PROVISION SO THAT YOU ARE AWARE OF YOUR LEGAL RIGHTS.
"Because good people like you deserve service from good people like us"
Section 1 – Introduction & Consent to Terms
Welcome to MIGHTY FINE CLEANING, LLC, a Tennessee limited liability company (referred to herein as "Mighty Fine Cleaning", "we", "us", or "our") Terms of Service (referred to herein as our "Terms").
Thank you for choosing Mighty Fine Cleaning for your cleaning needs! These Terms set forth the terms and obligations between us, the company providing the Services, and you, our client (referred to herein collectively as the "Parties").
Acceptance of Terms. All terms and obligations contained herein are legally binding. These Terms are provided or linked in every quote, booking confirmation, and invoice we send you, and are available at any time at www.mightyfinecleaning.com/terms. You agree to these Terms when you do any of the following after receiving them: (a) approve a quote through our online client portal or otherwise in writing, including by email or text message; (b) pay a Deposit or any invoice; or (c) allow our team to begin performing our home cleaning services (our "Services"). If you do not agree to these Terms, do not approve a quote or allow us to begin Services. These Terms apply to all Services we provide to you, including future and recurring Services, as updated from time to time with notice to you.
Section 2 – Exploring Our Services & Initial Consultation
If you think Mighty Fine Cleaning might be a good fit for your needs, please contact us to receive a quote for your proposed job(s). All of the quotes we provide are estimates only and are based on the estimated scope of work and the condition of the home as described at the time of booking. While we endeavor to provide you with the most accurate quote possible, sometimes jobs end up being far larger than is represented to us or something out of our control may cause the quote we give you to increase.
Prior to charging you an increase in the quote provided, we will notify you in writing of the increase in charge which you will be required to accept before we move forward. All increases, if any, will be invoiced to you at the end of your project(s).
Section 3 – Performance of Services
Mighty Fine Cleaning agrees to perform the Services listed on your quote. If one or more of the services you need are not listed on your quote, it is your responsibility to ensure that all necessary work is included. Our quote is based on the services listed on your quote.
All work provided by Mighty Fine Cleaning will be done by one or more of our contractors. When you hire Mighty Fine Cleaning to provide the Services, you are hiring Mighty Fine Cleaning and not one of our employees, contractors, or other workers.
All times provided for the Services are estimates only. While we do our best to ensure that we arrive on time, we cannot guarantee an exact time of arrival or departure. Sometimes issues do pop up which may cause us to be tardy, delayed, or require a rescheduling. If something does come up, we will endeavor to communicate to you as soon as we can.
We reserve the right to change the person or persons handling the Services for you. Any change in the person or persons handling the Services for you will not entitle you to a reduction in cost, a pause or cancellation of our services, or otherwise. If you request someone specific to provide our Services, we will do our best to provide you that person(s) but cannot guarantee their availability.
You agree to give Mighty Fine Cleaning access to your home or other place where our Services will be provided. Any inability to provide the Services based on an inability to access your home or other place where our Services will be provided will be borne solely by you.
We recommend — but do not require — that you are home before and after our Services are finished so that you can review the job we performed and advise us if any changes are needed. If you are not home at the conclusion of our Services, our Services will be deemed completed and accepted by you upon us exiting your home.
Quality of Work — Other Workers Present. Mighty Fine Cleaning cannot guarantee the quality of our work if there are additional unaffiliated workers present in the home during the time our Services are being performed. This includes, but is not limited to, movers, handymen, contractors, and any other person performing any type of work on the property simultaneously.
If you choose to have other workers present, you acknowledge and accept any resulting limitations on our work quality and any re-cleaning that may be required.
Scope Exclusions. The following are not included in any standard cleaning package unless expressly quoted and agreed upon in writing:
- Wall Washing. None of our cleaning packages include washing walls. Wall washing may be added as an optional service at the hourly rate per cleaner shown on our current rate sheet.
- Tile Grout & Caulking. We do not deep clean tile grout or caulking as part of standard service. Proper tile grout cleaning requires a specialized service. Old or moldy caulking around tubs, showers, and sinks requires removal and re-caulking, which is outside our scope. We can attempt to clean affected areas but cannot guarantee any specific results.
- Interior of Dishwashers. We do not clean the interior of dishwashers. We do clean the exterior.
- Exterior Surfaces. We do not perform any exterior cleaning, including but not limited to exterior windows, hardscape, driveways, or outdoor areas.
At all times, Mighty Fine Cleaning shall act in accordance with all applicable laws, rules, and regulations in performing the Services.
Section 4 – Terms of Purchase
Quotes are provided to you free of charge. Quotes expire after thirty (30) days. If you decide to move forward with us, we look forward to working with you!
We offer three options for purchasing our Services:
Flat Fee Services. We offer our Services to you based on a flat-fee agreement for the proposed work. The flat fee offered to you will depend on the nature of the work, the amount of time to complete, the amount of workers necessary, and other items in our sole discretion. The Flat Fee is subject to change based on changes in the nature of the work being performed (see Section 2).
Hourly Services. We also offer our Services to you based on the time spent working on your Services ("Hourly Services"). All Hourly Services will be provided to you on an 'as-needed' basis and at your direction. Our Hourly Services will be provided at the hourly rate specified in your quote. All time is billed to you in fifteen (15) minute increments.
Important Notice Regarding Hourly Services: If you have selected an hourly cleaning, our team will clean as much as possible within the time purchased. We cannot guarantee that every requested task will be completed within the allotted time. If additional time is needed and desired, it may be added at the hourly rate per cleaner shown on our current rate sheet, provided the request is made before our team departs. Once our team has left the property, no additional time may be added to that appointment.
Recurring Cleaning Services. We offer weekly or monthly recurring services (our "Recurring Cleaning Service"). Our Recurring Cleaning Service inclusions and costs will vary depending on your needs, customization, and a number of other factors in our/your discretion.
Each Recurring Cleaning Service plan is recurrent and will automatically renew without any action by you. You will be charged in accordance with the plan you select. If you want to terminate your Recurring Cleaning Service, you need to terminate our Services in accordance with these Terms. Each Recurring Cleaning Service is subject to Section 8 (Cancellation, Refunds & Our Satisfaction Guarantee). Before your first recurring Service, we will provide you a written quote stating your plan's price, frequency, and automatic renewal terms, along with a link to these Terms. Your Recurring Cleaning Service will not begin until you approve that quote, and your approval constitutes your affirmative consent to automatic renewal. You may cancel at any time as described in Section 8, and cancellation takes effect for any Service not yet performed.
Section 5 – Deposit
If required, you agree to pay to Mighty Fine Cleaning an initial deposit to reserve Mighty Fine Cleaning for the selected dates, timeframe, or otherwise (a "Deposit") in an amount to be determined by Mighty Fine Cleaning, commensurate with the scope of anticipated work, difficulty, etc.
If required, the Deposit must be paid to Mighty Fine Cleaning soon after engaging Mighty Fine Cleaning to perform the Services.
You understand and agree that if a Deposit is required, you will not reserve Mighty Fine Cleaning until the Deposit is paid. Subject to the Cancellation section, below, your Deposit shall be non-refundable and shall be applied to the total balance owed. No interest will accrue on your Deposit.
Section 6 – Payment, Billing & Other
All prices for the Services are in U.S. Dollars. We accept most forms of payment, including but not limited to: Zelle, credit card, and debit card.
We reserve the right to change our Services or Recurring Cleaning Service at any time, including cost, provided that if we change the amounts or other charges associated with your Services, we will provide you thirty (30) days advance written notice of such changes. We reserve the right to reject our Services to anyone and for any reason. We also reserve the right to discontinue certain Services at any time.
When you provide payment information, you represent and warrant that the information you provide is accurate, that you are authorized to use the payment method provided, and that you will notify us of changes to the payment information. We reserve the right to utilize third-party payment card updating services to obtain current expiration dates on credit cards and debit cards.
By providing a credit card, you represent and warrant that you authorize us to charge your payment method for all charges you incur for your purchase of our Services. You agree that you are responsible to pay for and will pay for all such charges. If your payment is denied, you will be responsible for an administrative fee of twenty-five dollars ($25.00) to cover our reasonable administrative costs in contacting you for new payment. Failure to keep a valid payment method does not constitute cancellation of a Recurring Cleaning Service and your subscription will continue until cancelled in accordance with these Terms.
If you have enrolled in Recurring Cleaning Service, you expressly acknowledge and agree that:
(1) Mighty Fine Cleaning (or our third-party payment processing company or application) is authorized to charge you on a monthly or other basis for the price of your Recurring Cleaning Service, including taxes and other fees, for as long as your Recurring Cleaning Service continues; and (2) your Recurring Cleaning Service is continuous until you cancel it or we suspend or terminate the service.
You are responsible for all charges with respect to an untimely cancellation.
All invoices are due and payable within forty-eight (48) hours of receipt. Failure to pay an invoice, in full, within forty-eight (48) hours of receipt will cause that invoice, or part thereof, to incur a late fee of twenty-five dollars ($25.00) and to accrue interest at the lesser of ten percent (10%) per annum or the maximum rate permitted by Tennessee law until paid in full. Once your invoice becomes thirty (30) days past-due, Mighty Fine Cleaning may transfer your invoice, account, and any past-due payments to a collection agency or attorney. If your invoice, account, and any past-due payments are transferred to a collection agency or attorney, Mighty Fine Cleaning shall be entitled to recover all costs and fees in collecting your past-due balance, including all reasonable attorneys' fees.
If you dispute a charge with your card issuer, we may provide your issuer with your booking confirmation, these Terms, photos, and service records. Before disputing a charge, please contact us at info@mightyfinecleaning.com so we can try to resolve your concern directly.
Section 7 – Warranties of Services Performed
Mighty Fine Cleaning represents and warrants to you that:
- The Services will be performed in a professional manner, consistent with or exceeding industry standards; and
- Mighty Fine Cleaning has industry standard liability insurance covering issues that may arise from performance of the Services.
Section 8 – Cancellation, Refunds & Our Satisfaction Guarantee
Refunds. Except as provided in the cancellation terms below and in Our Satisfaction Guarantee, payments for Services that have been performed are non-refundable.
Cancellations. All cancellations or changes to the date of our Services must be made by you no later than twenty-four (24) hours prior to your scheduled start time.
- Cancellation while our team is en route: A trip fee as shown on our current rate sheet will be charged. Any remaining balance paid will be refunded.
- Cancellation after our team has arrived on-site: No refund will be issued.
- Cancellation within 24 hours of scheduled start time (before our team is en route): We are entitled to retain your Deposit, which will be applied toward your next booking with us. No cash refund shall be issued.
You may cancel your Recurring Cleaning Service at any time by emailing us at info@mightyfinecleaning.com.
Our Satisfaction Guarantee. We offer a satisfaction guarantee for all jobs we service (referred to herein as "Our Satisfaction Guarantee"). If your job was not completed to your satisfaction, we will return to re-do the work performed within forty-eight (48) hours of your written notice of dissatisfaction. If you do not report your dissatisfaction within forty-eight (48) hours and give us a chance to re-do the work performed within that window, you will have no entitlement to Our Satisfaction Guarantee.
Section 9 – Workplace Protections
Ensuring that our workers are safe while performing the Services is of utmost importance to Mighty Fine Cleaning. Due to this, we do not permit the following work to be done:
- Cleaning beyond what is reachable from a two-step ladder. Our liability insurance prohibits our cleaners from performing tasks that require reaching beyond what is safely accessible from a two-step ladder. For tasks requiring greater reach, we recommend using a licensed professional handyman or window washer.
- Cleaning of biohazard substances;
- Cleaning of area(s) infested with insects or other animals (not pets);
- Cleaning areas with mold or other toxins; or
- Any other task(s) that could jeopardize the health, wellness, or safety of our workers, not to be unreasonably applied.
Undisclosed Pest Infestation Policy. If a pest or bug infestation (including, but not limited to, bed bugs, roaches, fleas, or termites) is not disclosed prior to our arrival, Mighty Fine Cleaning reserves the right to refuse service upon entry. In that case, a trip fee as shown on our current rate sheet will be charged and any remaining amount you prepaid for that visit will be refunded. Failure to disclose an infestation before your scheduled service will be considered a violation of our policies due to the health, safety, and contamination risks it poses to our staff and other clients.
Section 10 – Limitations of Engagement
While we promise a high standard of quality when performing the Services, there are some limitations to our engagement, which include but are not limited to:
Pets. It is your responsibility to ensure that your pets are cared for during the Services. We do not assume any liability for the health and safety of your pets outside of gross negligence. For example, if your pet drinks a cleaning solution while we are working and gets sick, this is not something we are responsible for nor can accept liability for.
Personal Property & Valuables. It is your responsibility to ensure that all personal property can be cleaned with our cleaning solutions. Prior to our arrival, please put away wallets, jewelry, cash, sensitive documents, and any other valuables to ensure nothing gets misplaced or damaged during the cleaning process. It is also your responsibility to ensure that all irreplaceable or specialty items are pointed out to us or removed from the cleaning area. We do not assume any liability for personal property that is damaged as a result of being cleaned. It is your sole responsibility to ensure that (i) we are informed of what cannot be cleaned; and (ii) you remove said items from the cleaning area(s). For example, if you have a specialized finish on your kitchen table that we are not advised of and that reacts poorly to our cleaning solution(s), this is not something we are responsible for nor can accept liability for.
Fixtures. It is your responsibility to ensure that all fixtures and other home décor are in good working order. We do not assume any liability for fixtures and other home décor that are not in good working order. For example, if one of our contractors wipes down your blinds and they fall and break from simple cleaning, this is not something we are responsible for nor can accept liability for.
Damage Claims. If you believe our team damaged your property, you must notify us in writing, with photos, within forty-eight (48) hours after your Service. We will investigate and, at our option, repair, replace, or reimburse you for the reasonable cost of the damaged item, subject to the Limitation of Liability in Section 16. Claims not reported within this period may be denied.
Security Deposits. Mighty Fine Cleaning is not responsible for the outcome of any security deposit evaluation, determination, or dispute between you and any landlord, property manager, buyer, or other third party. We make no representations or guarantees regarding the sufficiency of our Services to satisfy any third-party property condition requirements.
Move-In & Move-Out Cleanings. Move-in and move-out cleaning services are subject to the following additional terms:
- Access to the property is required in order for Mighty Fine Cleaning to honor our Satisfaction Guarantee. If you are handing over keys to a property manager, buyer, landlord, or agent, you must provide their contact information to us in advance so that we may coordinate directly with that party if any issues need to be addressed.
- If keys are turned in and we no longer have access to the property, our Satisfaction Guarantee is considered fulfilled and no refunds will be issued.
- For move-in cleanings, if movers arrive immediately following our service and items are placed in the home before any concerns are reported to us, you agree that any necessary touch-ups will be completed after move-in to the best of our ability. Refunds are not issued when access is unavailable or restricted due to key turnover or move-in timing.
Unexpected Property Conditions. Our pricing is based on the condition of the property as described at the time of booking. If our team arrives and the home requires significantly more time due to undisclosed or materially different conditions, we will notify you immediately. This includes, but is not limited to, major grease buildup on kitchen cabinets, stovetops, or vent hoods. At that point, you may either: (i) approve additional time at an adjusted rate; or (ii) have us complete as much as possible within the original scope of the booking. We will not proceed beyond the original scope without your express authorization.
Section 11 – Reviews & Feedback
If you are happy with our Services, we highly encourage you to leave a review on an online platform of your choosing. Reviews are how potential clients see our past work and are part of how we continue to grow our business.
If you are not satisfied with our Services, please contact us within forty-eight (48) hours so we can make it right under Our Satisfaction Guarantee. Nothing in these Terms limits your right to post an honest review of our Services.
Section 12 – No Solicitation of Workers
By hiring Mighty Fine Cleaning, you agree not to solicit or encourage any person(s) employed or engaged by Mighty Fine Cleaning to not go through Mighty Fine Cleaning and work with you, directly or indirectly. We require this due to the amount of time and effort we put into finding, interviewing, training, and managing our workers.
If you solicit or encourage our workers to not go through Mighty Fine Cleaning and work directly with you, or if, during the term of your Services and for twelve (12) months after your last Service, you hire or engage any of our workers to provide cleaning services directly to you, you expressly agree that Mighty Fine Cleaning will incur irreparable damages as a result, the exact amount of which will be difficult to measure. Therefore, you agree that if you breach this Section, you agree to pay to Mighty Fine Cleaning a placement fee of one thousand dollars ($1,000.00) per worker, in addition to any other available remedies available to Mighty Fine Cleaning. Both parties agree that this placement fee is not a penalty but a fair estimation of the damages Mighty Fine Cleaning will incur as a result of your breach of this Section.
This paragraph was bargained for in hiring Mighty Fine Cleaning to provide the Services.
Section 13 – Photographs for Promotional Purposes
By using Mighty Fine Cleaning for the Services, you explicitly permit Mighty Fine Cleaning to take photographs of the work performed for marketing, advertising, and promotional purposes, including on Mighty Fine Cleanings’ website and/or social media accounts. This includes before and after photos. We will not photograph people, house numbers, family photos, mail, or personal documents, and we will not publish your name or address. You may opt out of photographs at any time by notifying us in writing.
You will not be entitled to any royalty or similar compensation from said use(s), if any. Nothing herein requires the use of photographs taken before or after your job.
Section 14 – Mighty Fine Cleaning Intellectual Property
The contents of our Website are protected by United States and international copyright laws. The contents of our Website are owned exclusively by Mighty Fine Cleaning or licensed to us. You may not, and may not cause or encourage others to, reproduce, distribute, display, sell, transfer, assign, license, or use for commercial purposes any copyrighted material on our Website (the "Intellectual Property") without our prior written consent. All rights not expressly granted in these Terms are reserved to Mighty Fine Cleaning.
Mighty Fine Cleaning and our name, logos, slogans, or otherwise are trademarks or service marks ("Marks") of Mighty Fine Cleaning. All rights in these Marks are reserved by Mighty Fine Cleaning. You may not use any Mighty Fine Cleaning-provided Marks or other logos or graphics without our prior written consent.
Section 15 – Disclaimer
EXCEPT FOR THE EXPRESS WARRANTIES IN SECTION 7 AND TO THE EXTENT PERMITTED BY APPLICABLE LAW, MIGHTY FINE CLEANING AND ITS DIRECTORS, OFFICERS, EMPLOYEES, CONTRACTORS, AND REPRESENTATIVES EXCLUDE ALL OTHER REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.
WHILE WE ENDEAVOR TO PROVIDE THE BEST SERVICES POSSIBLE, YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT NO SERVICE PROVIDED IS PERFECT. IF YOU ARE UNHAPPY WITH THE SERVICES PROVIDED TO YOU, PLEASE CONTACT US AND WE WILL DO OUR BEST TO RESOLVE YOUR ISSUE(S).
Section 16 – Limitation of Liability
Mighty Fine Cleaning shall not be liable for delay or failure in performance for causes beyond our control or any other damage which does not result from a breach of our obligations under these Terms.
WE SHALL NOT BE LIABLE TO YOU FOR INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, EVEN IF WE WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, NOR SHALL WE BE HELD LIABLE FOR DELAY OR FAILURE IN PERFORMANCE RESULTING FROM CAUSES BEYOND OUR REASONABLE CONTROL. IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION EXCEED THE TOTAL AMOUNT YOU PAID MIGHTY FINE CLEANING FOR THE SERVICE GIVING RISE TO THE CLAIM. THE LIMITATIONS IN THIS SECTION DO NOT APPLY TO DAMAGES CAUSED BY OUR GROSS NEGLIGENCE OR WILLFUL MISCONDUCT.
YOU AGREE THAT NO CLAIMS OR ACTION IN CONTRACT, WARRANTY, OR IN TORT (INCLUDING NEGLIGENCE) ARISING OUT OF, OR RELATED TO, THE USE OF OUR SERVICES OR THESE TERMS MAY BE BROUGHT MORE THAN ONE (1) YEAR AFTER THE CAUSE OF ACTION RELATING TO SUCH CLAIM OR ACTION AROSE.
Section 17 – Indemnification
Mighty Fine Cleaning shall indemnify, defend, and hold harmless you from and against any and all losses, damages, liabilities, reasonable attorney fees, court costs, and expenses (collectively "Losses") to the extent arising from the negligence or willful misconduct of Mighty Fine Cleaning or its workers. You shall indemnify, defend, and hold harmless Mighty Fine Cleaning and its owners, managers, employees, and contractors from and against any and all Losses to the extent arising from (a) your breach of these Terms; (b) hazardous or undisclosed conditions at the property, including pests, mold, biohazards, or unsafe fixtures; or (c) your pets or other occupants of the property.
Section 18 – General Provisions
a. Entire Agreement. These Terms contain the entire agreement between you and Mighty Fine Cleaning except for those inclusions found within a quote.
b. Waiver. The failure by Mighty Fine Cleaning to enforce any provision of these Terms shall not be construed as a waiver or limitation of our right to subsequently enforce and compel strict compliance with every provision of these Terms.
c. Assignment. You may not assign, pledge, delegate, or otherwise transfer any of your rights or obligations under these Terms without Mighty Fine Cleanings’ prior written consent.
d. Relationship. Nothing in these Terms shall create, or is intended to create, an agency, employment, franchise, joint venture, or partnership relationship between you and Mighty Fine Cleaning. Mighty Fine Cleaning is responsible for all compensation and tax obligations relating to its Services.
e. Applicable Law / Dispute Resolution. These Terms shall be governed by the laws of the State of Tennessee. Either Party may bring an individual claim within its jurisdiction in the General Sessions Court of Wilson County, Tennessee. All other disputes arising from or in connection with these Terms shall be subject to binding arbitration, through JAMS, the location of which shall be in Wilson County, Tennessee, or another location the Parties agree to in writing. The prevailing Party in any dispute arising out of these Terms shall be entitled to recover its/his/her reasonable attorney's fees and costs.
f. Waiver of Class Action. To the extent permitted by applicable law, you and Mighty Fine Cleaning agree that any dispute arising out of these Terms or the Services provided by Mighty Fine Cleaning is personal to you and Mighty Fine Cleaning and that any disputes, if any, will be resolved solely on an individual basis, in small claims court or individual arbitration, and will not be brought as a class arbitration, class action, or any other type of similar proceeding.
g. Severability. If any provision of these Terms shall be held to be invalid or unenforceable for any reason, the remaining provisions shall continue to be valid and enforceable.
h. Keys, Lockboxes & Alarm Codes. If you provide us with a key, lockbox code, garage code, or alarm code, we will store it securely, limit access to the team members assigned to your home, and return or destroy keys when your Services end. You are responsible for providing working codes and for any alarm-company fees resulting from incorrect codes you provide.
i. Communications. By providing your phone number, you consent to receive calls and text messages from Mighty Fine Cleaning about your appointments, billing, and Services, including messages sent by automated systems. Message and data rates may apply. You may opt out of text messages at any time by replying STOP.
Rate Sheet
Effective October 8, 2026 · Mt. Juliet, TN · info@mightyfinecleaning.com
This Rate Sheet is part of the Mighty Fine Cleaning Terms of Service and sets the rates referenced in Sections 3, 4, 8, and 9. All other pricing is stated on your quote. We will provide at least 30 days' written notice before changing these rates for recurring clients.
- Hourly rate: $68.00 per hour, per cleaner. Applies to wall washing (Section 3); additional time added to an hourly cleaning before our team departs (Section 4). Billed in 15-minute increments.
- Trip fee: $68.00 per visit. Applies to cancellation while our team is en route (Section 8); service refused due to an undisclosed pest infestation (Section 9).
